claim coordination
We're your roofing contractor, not a public adjuster — we handle the roof-side steps of a claim so you and your adjuster are working from the same documented scope.
Once a Columbia building owner has decided to pursue an insurance claim on the roof, the practical question becomes logistics: what to send, when the roof gets inspected, who meets the adjuster, and how the estimate actually gets built. That coordination is what this page covers — the working steps between "the roof has damage" and "the claim has a scope everyone can act on."
The Initial Call
We start by collecting what's already known: the building address, roof age if available, the date and nature of the event, any photos you or your staff have already taken, tenant or occupant restrictions, and whether an adjuster visit is already on the calendar. If you're managing a portfolio that includes buildings near the airport corridor, Fort Jackson, or the I-20/I-26/I-77 distribution belt, note any site-specific access rules up front — badge requirements, escort needs, or loading-dock schedules — so the roof walk doesn't stall on paperwork once we're on site.
The Roof Walk
We inspect the roof independently first, then coordinate timing with your adjuster if a joint visit makes sense. On the roof, that means walking the full membrane, checking seams, laps, edges, curbs, drains, scuppers, and wall transitions, and cross-referencing anything visible with the interior leak locations you've reported. If the damage is storm-related, our findings feed directly into the hail or wind claim documentation; if it's a slower issue like trapped moisture, we note that distinction clearly, since insurers treat gradual deterioration differently than sudden damage.
The Itemized Scope
The estimate we produce ties every line item to a specific roof condition: a torn seam gets a repair line, a section of thinned membrane gets a recover or replacement line, and disputed rooftop equipment damage gets its own documentation with photos and measurements. We include code and ordinance items where South Carolina's adopted building code would require them, so the scope isn't revised mid-project because an upgrade requirement got missed. We keep certification and warranty language out of the file unless it's verified by the manufacturer or building owner directly — nothing in a claim scope should rest on an assumption we can't back up.
After the Estimate
If your adjuster's approved scope comes back lower than what we documented, we can prepare a written supplement pointing to the specific items that were missed — a section of edge metal, a curb detail, a code-triggered upgrade — with the photos and measurements to support it. That supplement goes to you or your adjuster to act on; we don't handle negotiations on your behalf. If the roof needs interim protection while the claim works its way through, we can put emergency dry-in in place so the building stays sealed without pressuring the timeline of the settlement.
To get started, send the building address, roof age if known, event date, any existing photos, access instructions, and your adjuster's contact if one has already been assigned. We'll schedule the roof walk and start building the documentation your claim needs.
